David Jetuah, Accountancy Age, Monday 25 October 2010 at 10:45:00

From the week beginning 29 November, HM Revenue & Customs says contactcentres will not operate on Sundays, allowing staff redeployments during busyperiods in the rest of the week


The taxman is closing down its Sunday phone helplines from next month.

From the week beginning 29 November 2010, Sunday call centre staff will beredeployed during peak periods in the rest of the week, "driving down waitingtimes and providing a more effective service for all," the taxman said.

Weekly contact centre opening times will also be changed to allow more staffto answer calls during the busy periods.

For the "vast majority" of its lines, the operating hours will be Monday -Friday 8am - 8pm and Saturday 9am - 4pm, HMRC added.

Further reading:

ICASmembers fed up with HMRC communication problems?