David Jetuah, Accountancy Age, Monday 13 September 2010 at 09:18:00

HM Revenue & Customs top civil servant apologises for PAYE blunders afterinitial refusal to say sorry


The taxman's top civil servant has apologised for the PAYE gaffes, afterinitially refusing to say sorry for the errors which have affected six millionworkers.

Speaking to BBC Radio 4, Dave Hartnett originally refused to apologise, butbacktracked on his decision later that day, declaring he was deeply sorry forthe blunder.

Hartnett's apology came in the wake of government figures understood to beunhappy with the Radio 4 interview.

"I am deeply sorry that people are facing an unexpected tax bill," Hartnettsaid in a statement.

"Everyone in HMRC is working hard to make this as painless as possible. Iapologise if my remarks came across as insensitive."

Further reading:

HMRCtries to head off PAYE appeals problems

HMRC?sPAYE overhaul sparks widespread industry fears