David Jetuah, Accountancy Age, Friday 4 June 2010 at 15:34:00

Lesley Strathie, chief exec of HM Revenue & Customs, refuses to sugarcoatthe fact that staff face difficult conditions ahead as morale remains low


The taxman's chief executive has told staff to brace themselves for a torridtime in the near future as the department has to weather staff cuts and keep theUK's coffers topped up as the government looks to slash public spending.

Lesley Strathie's comments, were leaked on a blog written byaccountant KenFrost.

"It is important to be realistic and honest about the challenges we face.Things will not get any easier over the coming months," said Strathie.

Strathie's warning comes in the wake of a staff survey in which HMRC workerssaid morale in the department was low.

"Equally, there is no magic wand we can wave to improve the way people feelabout the Department," Strathie added.

"We may not see much, if any, improvement in the next set of People Surveyresults. These issues are deep-seated and will take time to turn round. Withyour help, we can do that."

Further reading:

HMRClow morale threatens tax crackdown say MPs

Moraleamong HMRC workers falls to new low